Improving customer support
with automations

Tessa works inside your existing support tools to instantly handle common questions using your company’s policies, and passes complex issues to your team.

Tessa resolves up to 80% of tickets instantly, slashes response times, and delivers consistent, on-brand answers—boosting customer satisfaction without adding headcount.

You can track Tessa’s impact using resolution rate (the percentage of tickets handled end-to-end), deflection rate, average response time, CSAT scores on AI-handled interactions, and cost savings from reduced headcount or overtime.

Tessa uses end-to-end encryption, meets industry standards like SOC 2 and GDPR, and processes data within your existing environment so your customer information stays fully protected

If Tessa can’t resolve a query, it routes the ticket—with full conversation context and priority flags—to your team, so every customer gets a timely, personalized reply.