Intercept product friction and reduce churn in real-time
Tessa does real-time customer intelligence to reduce frictions & churn, user hesitations, rate delight, intercepts frustrations & helps improve product.
Tessa is an AI-native customer intelligence platform that helps teams uncover product frictions, improve user retention, reduce churn in real-time, and provides analysis to make better product decisions.
Noticed unusual hesitations during checkout
Diagnosis: Primary call to action on this page seems not to be responding after dynamic clicks.
Affected: 38 users.
Severity: Critical
Your customers are constantly telling you what matters.
The signals are already there. Across every interaction, every session, every hesitation, Tessa helps you understand it and recommend product decisions.
Product Behavior
Drop-offs, activation milestones, feature adoption patterns, and where users stop progressing.
Engagement Patterns
Usage frequency drops, session decline, login gaps—the quiet signals that precede disengagement.
Business Signals
Renewal patterns, expansion risk, contraction signals, and revenue behavior tied to customer health.
Feedback & Reviews
Product requests, NPS scores, review sentiment, and the unfiltered voice of the customer.
Customer Conversations
Support tickets, chat threads, email exchanges—language that reveals friction, intent, and sentiment.
Signals are fragmented across systems. Tessa connects and interprets them.
Data tells you what happened. Intelligence shows you what it means.
Tessa is the interpretation layer between customer signals and product signals, and business decisions.
- Why is this happening?
- Who is actually affected?
- Is this a pattern or an isolated case?
- What does this mean for retention?
- What should we do next?
One intelligence layer for every team.
Everyone works from the same customer reality, making product decisions through the lens that matters most to them.
Product Teams
Know what to build and improve next
Customer Success
Identify expansion and churn risk early
Support Teams
Understand and fix recurring issues
Leadership
Track user growth and experience impact
From signals to decisions.
Better decisions come from better interpretation. Tessa creates a continuous loop from raw signal to informed action.
Observe
Signals are collected from across your product, support, and customer touchpoints. Nothing falls through the cracks.
Understand
Patterns are interpreted in context. Tessa connects what's happening with why it's happening.
Prioritize
Priorities are identified by business impact. Your team focuses on what will actually move the needle
Act
Actions are taken with confidence, grounded in customer reality, not assumptions or gut instinct.
Measure
Outcomes are tracked and fed back into the loop. Every cycle builds sharper intelligence.
Small improvements compound.
Customer friction starts rather unnoticeable, builds up quietly into expensive product crisis
Tessa detects the signal at stage one, so you never reach stage four
Simple pricing for growing teams.
No hidden fees. No locked-in commitments until you're ready. Start free and grow at your pace.
- ✓Selected customer insights
- ✓Limited signal processing
- ✓Dashboard alerts
- —Real-time churn alerts
- —Friction interception
- —Advanced capabilities
- ✓All customer insight
- ✓Dashboard + email alerts
- ✓Unlimited metrics tracking
- ✓Account onboarding assistant
- ✓Standard Tessa support engine
- ✓Up to 2 role-based seat enabled
- ✓Priority support
- ✓Dashboard, slack, & email alerts
- ✓Dedicated account manager
- ✓Advanced Tessa support engine
- ✓Unlimited role-based seat
Frequently Asked Questions
Your customers are constantly telling you what matters.
Tessa helps you understand them clearly—and act early.